Frequently Asked Questions

  1. How can I place an order on your website?
    Placing an order on our website is quick and easy. Simply browse our product collections, select the item you wish to purchase, choose the desired options (such as size or color), and click the "Add to Cart" button. Once you have added all the items you want, proceed to the checkout page, enter your shipping and payment details, and confirm your order.

  2. What payment methods do you accept?
    We accept a variety of payment methods to make your shopping experience convenient. Currently, we accept major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Google Pay, Apple Pay and Shop Pay. You can select your preferred payment option during the checkout process.

  3. How long will it take for my order to arrive?
    The delivery time depends on your location, chosen products and the shipping method chosen. We strive to process and dispatch orders within 1-2 business days. Once shipped, standard delivery takes 1-4 business days. International orders may take longer, depending on the destination and customs clearance. You may receive a tracking number via email to monitor the progress of your shipment.

  4. What is your return policy?
    We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 14 days of receiving the item. Please ensure that the product is unused, in its original packaging, and in the same condition as when you received it. To initiate a return, please contact our customer support team with your order details. Kindly note that certain items, such as made-to-order or perishable goods, may not be eligible for return.

  5. Where is my order?
    We understand that you're eager to receive your order. To track the status of your order, please use the tracking link provided in the shipping confirmation email. Depending on the shipping option you chose at the checkout, you may not have a tracked order.

    Please note that it may take 1-2 business days for the tracking information to become available after your order has been shipped. If you haven't received the tracking number or if you have any further questions regarding your order, please feel free to reach out to our customer support team. We'll be happy to assist you and provide any additional information you may need.

    Thank you for your patience and for choosing our services. We appreciate your business and will do our best to ensure a smooth delivery of your order.